Mystic Owl

Refund and Cancellation Policy

Last updated: August 18, 2026

This Policy applies to subscriptions and digital products sold directly by InboxSuite Inc., doing business as Mystic Owl.

It does not govern a product, reward, sweepstakes, subscription, or service sold or administered by an independent advertiser, affiliate merchant, app store, payment marketplace, or other third party.

1. Information shown before purchase

Before a direct Mystic Owl purchase is completed, the checkout will identify:

  • the product or subscription;
  • the seller;
  • the exact price;
  • the currency;
  • the billing interval;
  • included features;
  • whether the charge renews automatically;
  • any trial or promotional period;
  • the price after a trial or promotion;
  • the cancellation method;
  • material limitations; and
  • the Refund and Cancellation Policy.

A recurring subscription will not be charged without the user's affirmative authorization of the disclosed recurring-payment terms.

After purchase, Mystic Owl will provide an acknowledgment or receipt that can be retained by the user and that includes or links to the material subscription and cancellation terms.

Taxes may apply.

2. Automatic renewal

A recurring Mystic Owl subscription continues and renews at the disclosed interval until canceled.

Where required, Mystic Owl will provide:

  • renewal reminders;
  • annual subscription reminders;
  • trial-expiration notices;
  • promotion-expiration notices;
  • price-change notices; and
  • updated cancellation instructions.

A price change applies prospectively after the required notice and does not authorize an undisclosed retroactive charge.

3. How to cancel

A user who enrolled online can cancel online through the subscription or billing controls associated with the account.

The online cancellation method will be reasonably easy to locate and will not require the user to call, mail a letter, complete an unrelated survey, listen to a sales presentation, or accept another offer.

If account billing controls are temporarily unavailable, the user may email legal@mysticowl.net from the email address associated with the subscription.

The request should include enough information to identify the subscription. Do not send a full payment-card number.

Cancellation is effective when the cancellation request is successfully completed or confirmed.

Cancellation prevents future renewal charges when completed before the next renewal is processed.

Unless the checkout terms, applicable law, or a written refund decision state otherwise, access continues through the end of the current paid billing period.

Deleting an account, deleting browser data, or uninstalling software does not necessarily cancel a subscription.

4. Refunds

Except where applicable law, checkout terms, or this Policy require otherwise:

  • fees already charged are non-refundable;
  • unused time is not refunded;
  • partially used billing periods are not prorated; and
  • cancellation stops future renewal rather than reversing a completed charge.

Mystic Owl will review a refund or correction request involving:

  • a duplicate charge;
  • an unauthorized charge;
  • a charge after a properly completed cancellation;
  • a material failure to provide the purchased access;
  • a materially inaccurate checkout disclosure;
  • a billing error; or
  • another circumstance requiring a remedy under applicable law.

Submit the request promptly to legal@mysticowl.net.

Include:

  • the account email;
  • transaction date;
  • amount;
  • product or plan; and
  • reason for the request.

Do not send a full payment-card number.

We may request additional non-sensitive information reasonably necessary to investigate.

5. Trials and promotional prices

When Mystic Owl offers a trial or promotional price, checkout will disclose:

  • the duration;
  • what is included;
  • the conversion price;
  • the billing interval after conversion;
  • whether automatic renewal applies;
  • the cancellation deadline; and
  • how to cancel.

A trial or promotional offer does not alter a non-waivable consumer right.

6. Third-party purchases

A purchase made through an app store, payment marketplace, affiliate merchant, advertiser, or other third party is governed by the seller identified on the receipt.

The third party may control:

  • billing;
  • renewal;
  • cancellation;
  • refunds;
  • fulfillment; and
  • support.

Mystic Owl cannot refund money it did not collect.

7. Charge disputes

Contact legal@mysticowl.net so we can investigate a disputed charge.

Contacting Mystic Owl does not waive any right available through a payment provider, bank, card issuer, or applicable law.

We may restrict an account where we reasonably determine that fraud, abuse, or an unauthorized transaction occurred, subject to applicable law.

8. Mandatory consumer rights

Nothing in this Policy excludes, limits, or waives a refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be excluded, limited, or waived.

9. Contact

InboxSuite Inc. DBA Mystic Owl 1520 Belle View Blvd Ste 4005 Alexandria, VA 22307 United States

Billing and refunds: legal@mysticowl.net General support: mirror@mysticowl.net